Customer Services

You can contact our customer services department by calling (44) 01896 753111 or email us via our contact us page

Our customer service hours of operation are Monday - Friday 9.00am - 5 pm GMT.

Please quote your invoice or name and address details in any correspondence, this will help in providing a faster solution to your enquiry.

Complaints Procedure

Trail Tech Products will respond to any customer compliant submitted within 5 working days and will either send the customer an email or contact the customer directly by telephone.

Our company policy is to resolve any customer complaint within 14 working days from complaint submission, and we will keep the customer updated on the progress of the complaint throughout this time frame by either email, telephone or in writing.