So long as the goods are returned unused and in their original packaging there is no restocking charge for any item returned for exchange. The customer has fourteen (14) working days from the oder date in which to cancel the order or return the goods for a full refund or exchange of product. A full refund will be sent to the customer within 14 days of the return or proof of the return being sent.
A restocking fee may be charged if the item is used or not in its original packaging.
TT Products advise that the goods are returned at the customers cost unless they are supplied faulty or incorrect.
The customer bears the shipping costs for warranty returns outside the 14 day period mentioned above.
Faulty or Defective Goods
Where a product is found or deemed to be faulty upon fitment please contact us immediately for specific returns instructions.
Do not post any goods until we have advised you of the full postal address for returns, in some cases this might be directly to the manufacturer.
TT Products will refund the cost of postage to the customer or arrange collection of the goods at TT Products cost only if the goods are incorrectly shipped to the customer.
Please include a copy of your invoice and a written reason for each return item.
On receipt of the returned warranty goods TT Products will inspect and or test the product to attain the cause of the fault or failure. If it is found that the fault or failure is due to a material or manufacture defect we will send you a refund or replacement, free of charge.