Terms & Conditions
About UsTrail Tech Products Limited is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Trail Tech Products Limited
Unit 3 Runway Business Park Moorfarm Road West Airfield Industrial Estate Ashbourne, Derbyshire DE6 1HD United Kingdom
Phone: 01335 348472
Fax: 01335 343707
Email: sales [at] trailtechproducts [dot] co [dot] uk
Company VAT Registration Number GB 746 7618 93
UK Registered Company Number 04088659
Making A PurchaseMaking a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment.
We accept Visa Debit, Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All orders received are subject to availability. Trail Tech Products is not obligated to carry any item that has been discontinued by a manufacturer, all items offered are subject to availability. As our suppliers product line changes the product lines offered by the Trail Tech Products changes.
Shipping And HandlingAll goods will be shipped by the method selected at the time of checkout.
If the service you selected has a track and trace facilty we will email the parcel tracking number upon request.
Delivery ScheduleWe deliver your order right away. We will normally send your order to you in 4 business days . International orders are generally received in under 14 days.
We guarantee all orders will be delivered to the customer within 28 days of the order being received and upon full payment of the goods subject to the product being available in our wharehouse or our suppliers.
Back OrdersIf Trail Tech Products is unable to supply the goods within 30 days you will be informed and you have the right to cancel the order for the goods in question.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax ChargesFor orders made from the UK or the European Union, 20.0% VAT is added. All other orders are VAT free.
For orders shipped to international destinations customers must consult there local bank, postal service and customs authority to determine exchange rate and duty charges for the goods ordered. All duties and any other additional charges incurred at the time of import for goods supplied, are the responsibility of the customer and are in addition to the cost of goods and shipping charged by Trail Tech Products Limited.
Credit Card SecurityWhen the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Our Payment Service is Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant
GuaranteeAll product warranty is in addition to your specific legal rights, all statutory rights remain unaffected.
Unless otherwise stated goods supplied are brand new. The warranty on the goods protects the original owner and is not transferable unless otherwise stated at the time of purchase.
Damage caused by failing to follow instructions contained and or supplied with the product is also not covered.
The warranty does not cover the cost for return for testing or the cost of removal and reinstallation.
For further information please visit our Warranty section on this website for full Terms and Conditions on warranty for Trail Tech products sold within the United Kingdom.
Reaching UsIf you need to reach us, please email us using the link on the store page, alternatively, you can call on 01335 348472 (International +44 01335 348472) or fax us on 01335 343707 or write to us at Unit 3 Runway Business Park Moorfarm Road West Airfield Industrial Estate Ashbourne, Derbyshire DE6 1HD United Kingdom
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes